Overview
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Overview:

No
information provided.
Features:

Product Usability: We did not
have any major issues installing and/or using the software
provided.
File
availability: There
were a few obscure tracks we had difficulty locating, but
after 'tweaking' our search technique we were able to locate
them.
File
Quality/Usability: We
found the quality and usability of the files to be above
average. At times we ended up getting files that had static
and screeching sounds embedded within them, however we already
had a utility that would detect these corrupted files before
downloading so it was not much of a problem.
Download
speeds: Using a T1
(very fast) Internet connection, we didn't experience any
delays in getting files, however sometimes they would get
'queued' up while others were downloading the file at the
same time. After searching for the
file again on a different source we were able to download
it rather quickly.
Software
compatibility: MP3DownloadHQ
offers software for most versions of Windows (95, 98, ME,
NT, 2000 and XP), as well as Mac (OS X and Classic) and
Linux.
Member
Benefits: MP3DownloadHQ
provides access to a few different programs from their member
site, but the only incentive we found
was a free music player program, which we were unable to
locate once we registered.
Cost:

Purchase/Registration:
MP3DownloadHQ
currently only accepts credit card payments.
Product/Service
Costs: MP3DownloadHQ
offers 3 payment options, including a $37.95
Lifetime package, a $23.76
2 year package and a $17.88
1 year download package.
Exchange/Refund
Policy: MP3DownloadHQ
claims to allow cancellations up to the end of the membership
cycle (end of the month for monthly memberships - which
they do NOT offer - and end of the year for yearly
memberships. Additionally, they claim
to offer refunds at the managers discretion.
Support:

Customer Service: We've dealt
with their Customer Service team on a few occasions (mainly
when we requested access for this review), and they
responded promptly and courteously, offering whatever
we needed to complete this review.
Technical
Support: We would rate MP3DownloadHQ's
Technical Support above average. Like their Customer Service
team, they responded promptly and
courteously to our request for assistance.
Online
Help/FAQs:
We
would rate their online help feature as below average. There
is much information, however it's
confusing, and has a lot of useless advertising and
deals which have nothing to do with downloading music.
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