Overview
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Overview:
AllCoolMusic
is operated out of the south-western United States and appear
to have been in operation just less than 1 year.
Features:
Product Usability: AllCoolMusic
has a very cool website with an advanced (and simplified)
sales process and they offer cutting-edge software that
makes downloading your favorite high-quality music a breeze.
File
availability: We have
yet to find a song we were unable to download in a brief
of period of time.
File
Quality/Usability: All
of the songs we downloaded were of acceptable quality.
Download
speeds: We have a
relatively fast Internet connection in our office, however
even with this fast connection we were surprised at the
speed of the downloads. Some of the more popular tracks
that we selected actually downloaded
in less than 30 seconds!
Software
compatibility: AllCoolMusic
offers software for most versions of Windows (95, 98, ME,
NT, 2000 and XP), as well as Mac (OS X and Classic) and
Linux.
Member
Benefits: AllCoolMusic
offers several benefits to their members, including CD/DVD
recording software, Music Player and more.
Cost:
Purchase/Registration:
AllCoolMusic
understands
that not all consumers have access to a credit card, and
in fact many consumers are still hesitant to make purchases
online. For this reason, they accept all major credit cards
and an electronic check payment option.
Product/Service
Costs: AllCoolMusic
offers 2 payment options, including a $34.95
Unlimited Lifetime package, and a $24.95
2 year download package.
Exchange/Refund
Policy: AllCoolMusic
is
one of the few services that offers (and honors) a 100%
customer satisfaction guarantee.
Support:
Customer Service: The Customer Service team at
AllCoolMusic
were very helpful and courteous, answering all of
our questions thoroughly, and in a timely manner.
Technical
Support: There really IS a team of technical experts
working in the background at AllCoolMusic.
The technical issues have been few and far between, however
upon requesting assistance from their support team, we conversed
with up to 4 different individuals.
Online
Help/FAQs:
We
were really impressed with the completeness and accuracy
of the information provided on the secure, members-only
website offered to individuals that sign up with AllCoolMusic.
You will find interactive tutorials and step-by-step instructions
for everything from downloading, to burning to copying your
favorite music and movie CDs/DVDs.
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